Resume

Ivan Windon, RHCE

Lead DevOps Engineer | InfoSec | IT Management

 Technical Expertise:

Core Competencies

Leadership skillsRed Hat SatelliteOrganizational skills
Information securityAWSTroubleshooting and problem-solving
InnovationCustomer service Research and strategy
Linux and Windows adminTime managementCommunication skills
Strategic decision-makingNegotiation skillsAnalytical thinking

IBM, Raleigh, NC
09/2021 – PRESENT
Lead DevOps Engineer

Works in an Agile environment supporting an extensive Red Hat Satellite environment supporting thousands of servers within IBM Cloud. Working within a collaborative environment to build, deploy, configure, and maintain systems, which includes software installations, updates, and core services. Manage problem identification, system architecture definition, software specification and design, implementation, testing, customer training, and deployment of open source solutions. Work with development teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques. Ability to automate test and deploy the code and monitor. Work in close coordination with the development and operations team such that the application is in line with performance according to the customer’s expectation. Manage Infrastructure. Drive incidents/ RCA/ the corrective and preventive actions to closure. Build common tooling to solve problems, automate and ensure problems are not repeated.

VERIZON ENTERPRISE SOLUTIONS, CARY, NC
06/2019 – 09/2021
Senior Linux Engineer

Highly competent professional responsible for support for Linux environment in the corporate and federal environment. Regularly maintains and supports Red Hat Satellite environment. Displayed excellent communication and troubleshooting skills while identifying problems and troubleshooting customer issues. Regarded for innovation in approaching issues and developing efficient solutions for technical problems. Creates and implements documented procedures to achieve better productivity and overall growth.Demonstrated strong problem-solving and troubleshooting skills as well as superior orientation to detail in handling daily tasks. 

  • Successfully revamped the entire patching procedure for both Corporate and Government environments
  • Contributed to increased security by reducing the number of security vulnerabilities from over 20,000 issues to 0 in 3 months’ time
  • Showcased excellent leadership skills while managing a team in patching more than 4,000 servers in a DEV/Prod life cycle weekly
  • Created and implemented a server build SOE document, allowing better efficiency and time usage due to accurate procedures for each server build
  • Setup Satellite to be able to provision servers by either kickstart or image provisioning based on FISMA requirements

PROFESSIONAL EXPERIENCE

RED HAT, DENVER, CO
06/2018 – 05/2019
SENIOR TECHNICAL SUPPORT ENGINEER

In charge of providing technical support to Red Hat enterprise customers using Red Hat Satellite. Displayed excellent organizational and communication skills while interacting with various groups of clients across the world in a 24/7 environment. Showcased the ability to approach problems from different perspectives while troubleshooting escalated issues and creating innovative technical solutions based on the acquired information. Recognized for exceptional performance for responding within the designated service-level agreement (SLA) period to incoming calls and chat and web-based inquiries about Red Hat technologies. Detail-oriented professional with superior leadership skills, constantly striving to acquire new skills and perfect the existing ones

  • Collaborated with in-house developers and engineers to create innovative solutions and properly address escalated issues 
  • Displayed excellent communication skills and assured top-notch customer service 
  • Recognized for contribution to global Red Hat management system while working with customers and ensuring satisfaction as well as retention
  • Recognized for the ability to understand customer’s business needs and satisfy them by developing innovative solutions 

COGNIZANT, EAGLEWOOD, CO
12/2017 – 06/2018
SENIOR LINUX ADMINISTRATOR

Focused on the operations and maintenance of all Linux-based servers, including RHEL, CentOS, Ubuntu, and Oracle Linux. Showcased excellent operational efficiency while maintaining and building up the Satellite 6.2 environment, as well as the IDM environment for all the servers. Established and maintained an Ansible control server to better manage the large collection of Linux servers. Displayed strong expertise while migrating Linux servers from NIS to IDM. Adept in utilizing various infrastructure management products and systems to implement growth and increase productivity.

Key Achievements:

  • Successfully managed Red Hat (RHEL) 6 and 7 servers, as well as Satellite 6 and capsule environment 
  • Efficiently built and managed Red Hat IDM environment, as well as RHEL servers using Ansible
  • Displayed expertise in troubleshooting issues and executing migrations from NIS to IDM using Ansible

COMPUTERSHARE, HIGHLANDS RANCH, CO
06/2012 – 12/2017
SYSTEMS ADMINISTRATOR II

Focused on the maintenance, operation and strategic planning of the enterprise technical systems including, but not limited to more than 500 servers, data storage services, network operating systems, enterprise imaging, email systems, as well as data access security systems. Displayed excellent problem-solving skills while troubleshooting escalated issues related to system failures and problems. Showcased expertise while administering and configuring various technologies, including all Red Hat Enterprise 6 and 7 servers in North America, F5 certificate renewals, Websense administration, and Windows server administration. Set, secured and maintained North American Red Hat Enterprise environment devices

Key Achievements:

  • Successfully upgraded all the Catalyst 4507R-E switches in the building to the latest IOS and configured the new Catalyst switches that were replacing the original equipment
  • Performed patching by using Satellite 6.2 for North America and managed Red Hat and CentOS servers while ensuring 100% uptime
  • Setup and configured the Lumension server to control access to USB and CD/DVD, as well as various security groups to force encryption on any USB and CD/DVD device

CORESTAFF SERVICES, HOUSTON, TX
12/2011 – 03/2012
INFRASTRUCTURE SUPPORT ENGINEER

Reported directly to the Infrastructure Team Leader in the United Kingdom, while providing telephone and remote access support for all of United States branch offices in regards to Infrastructure support with Citrix, network printing, and connectivity issues. Liaison between the US Help desk and the UK Infrastructure Support Team and provide help desk escalation support as needed. Provide server support for over 1000+ physical and virtual servers in the Houston, TX and Luton, UK data centers. Provide support and Windows 2003, 2008, VMWare 5, Citrix PS 4.5 and XenApp 5 environment. Provide support for ThinPrint devices for remote printing via Citrix. Supported the Exchange 2003 environment and provided mailbox maintenance support on an as-needed basis.

Key Achievements:

  • Provide support to the IT Service Desk, acting as a point of functional escalation for infrastructure incidents, requests, and queries, ensuring all requests are successfully resolved within the agreed timeframes and in a customer-centric and cost-effective manner.
  • Took responsibility for proactive maintenance activities, ensuring that the infrastructure remained in an updated and optimal state throughout its lifecycle and that key operational task is completed on time and to quality expectations.
  • When necessary assisted the IT Service Desk in general queue management, ensuring that ticket volumes remain within the agreed SLA’s.
  • Performed operational support activities as required such as, active directory maintenance, network administration, WSUS patch management, virus updates using Symantec and Sophos, scheduled backups with Backup Exec, server and client software maintenance, and print services.
  • Maintained, developed and enhanced knowledge articles covering system documentation, procedural guidelines and best practice recommendations.
  • Assisted in the successful identification of the root cause of thin-print issues with remote users via Citrix.

AL’S FORMAL WEAR, Houston, TX
6/2007 – 12/2011
Network Administrator

Reported directly to Vice President of MIS, set up, configure, monitor, secure, and maintain the corporate network, systems, and applications to ensure maximum uptime and user productivity. Troubleshoot and quickly resolve network performance issues, including replacement of memory, hard drives, and network cards. Install software programs, upgrades, patches, and entire operating systems. Install and configure new servers and other network devices. Monitor and maintain the corporate mail server (Exchange 2003). Answer phone calls and provide technical support to more than 200 local and remote users across organizational levels. Enter bridal customer leads into the bridal database.

Key Achievements:

  • Set up and configured VMWare 5 ESXi Server and migrated a number of physical servers into the virtual environment. Utilized vCenter Server Appliance running on SUSE Linux to manage the VM Environment. Installed needed OS’s in VM’s for both SCO and Windows operating systems.
  • Excel at protecting network integrity and security through timely and thorough data backups and installation/maintenance of Symantec End-Point Protection anti-virus software, Barracuda spam and virus firewall, and Barracuda Web Filter.
  • Greatly increased employee productivity by the reduced need to delete spam emails and providing a secure Web environment for Internet research.
  • Upgraded Citrix Servers to XenApp 5.0 and migrated the company to Windows 2008, greatly increasing network speed and access for more than 100 stores nationwide.
  • Upgraded network backup solution from EMC Retrospect to Symantec Backup Exec.
  • Produced detailed documentation / step-by-step instructions to educate users and other team members on common technical support procedures.
  • Setup company Blackberry server and configured 50 Blackberry curve smartphones.
  • Took initiative to come to work on a Sunday to completely rewire and organize server room patch panel, color coding patch cables for servers, print servers, and workstations. Documented IP address and patch panels, and redesigned Active Directory to be more organized, providing each department with its own OU group.

DOOR PRO SYSTEMS, Houston, TX
2003 – 2007
Network Administrator

Reported to company President as the sole IT resource on staff, set up and maintained company network and all Windows, Exchange, and SQL servers. Performed software installations and configurations, hardware/software troubleshooting, and network backups. Interfaced daily with all levels of employees to respond to inquiries, explain technical issues, and correct performance issues.

Key Achievements:

  • Joined the company with responsibility for transforming network laden with various performance issues. Successfully re-built top-performing network from ground-up.
  • Greatly improved speed and performance of all systems by upgrading server hardware, migrating Exchange server to its own server, and upgrading all desktop computers to Dell systems running Windows XP.
  • Deployed Abacca spam filter box to block spam messages and managed company upgrades to Symantec antivirus system.
  • Developed and managed company Web presence
  • Upgraded companies network to Cisco Switches

EDUCATION

PENNSYLVANIA STATE UNIVERSITY
12/2023

Bachelor’s Degree in Security Risk and Analysis 

PENNSYLVANIA STATE UNIVERSITY
12/2015

A.S. in Information Sciences and Technology – 3.72 GPA
Dean’s List – Fall 2012, Spring 2015
Graduated with distinctions

CERTIFICATES & TRAINING

RHCE, RHCSA, Cisco CCENT, Undergraduate Certificate in Information Science and Technology, Undergraduate Certificate in Security and Risk Analysis, AWS Certified Solutions Architect – Associate Level, AWS Concepts, PostgreSQL 9.4 Administration, Red Hat Certified Engineer (RHCE) Prep Course, Certificate in Network Engineering Management

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